Frequently Asked Questions

1. Orders & Payments

Q: How do I place an order?
A: Simply browse our collections, select your desired item(s), choose the correct size and color, and click Add to Cart. Proceed to checkout to enter your shipping and payment details.

Q: What payment methods do you accept?
A: We accept major credit/debit cards, PayPal, Apple Pay, and Google Pay. Local payment methods may also be available depending on your location.

Q: Can I change or cancel my order after placing it?
A: You can cancel or make changes within 24 hours of placing your order by contacting our customer service.

2. Shipping & Delivery

Q: Do you ship internationally?
A: Yes! FAYROVA ships worldwide.

Q: How long does delivery take?
A: Shipping and processing typically take 6–10 business days.

Q: How can I track my order?
A: Once your order ships, you’ll receive an email with a tracking number and a link to monitor its progress.

3. Returns & Exchanges

Q: What is your return policy?
A: We accept returns within 30 days of delivery for unused items with original tags attached. Sale items may be final sale unless stated otherwise.

Q: How do I return an item?
A: Contact our support team at info@fayrova.com with your order number to receive return instructions.

Q: Do you offer exchanges?
A: Yes, exchanges are possible for size or color changes, subject to stock availability.

4. Products & Sizing

Q: How do I find the right size?
A: Each product page includes a detailed size chart. If you’re between sizes, we recommend sizing up for a more comfortable fit.

Q: Are your products sustainable?
A: FAYROVA is committed to sustainability. Many of our items are made from eco-friendly fabrics, and we are continuously working to reduce packaging waste.

5. Customer Support

Q: How can I contact FAYROVA?
A: Email us at info@fayrova.com or send us a message on Instagram or Facebook.

Q: Do you offer gift cards?
A: Yes! Digital gift cards are available in various amounts and can be purchased directly from our website.

6. Promotions & Rewards

Q: How do I use a discount code?
A: Enter your code in the Promo Code box at checkout before completing payment.

Q: Do you have a rewards program?
A: Yes, you can earn points for purchases, referrals, and social media engagement. Points can be redeemed for discounts on future orders.